Refund Policy

1. Our Commitment

At SoulMirror, we stand behind the quality of our reports. We want you to be completely satisfied with your purchase. If you're not happy with your report, we offer a straightforward refund policy.

2. 7-Day Money-Back Guarantee

3. Eligibility for Refunds

You are eligible for a full refund if:

• You request the refund within 7 days of purchase
• You have purchased the full report ($29.90)
• You provide a valid reason for the refund request

3.1 Valid Reasons Include:

• Technical issues prevented you from accessing the report
• You did not receive the report via email
• Duplicate purchase

4. Non-Refundable Items

The following are not eligible for refunds:

• Free reports (as they are provided at no cost)
• Refund requests made after 7 days from purchase date
• Reports that were successfully delivered and accessed

5. How to Request a Refund

To request a refund, please follow these steps:

6. Refund Processing

6.1 Approval

Once your refund request is approved, we will initiate the refund to your original payment method.

6.2 Processing Time

• Approval: 2-3 business days
• Refund initiation: 1-2 business days after approval
• Bank processing: 5-10 business days (depends on your bank)

Total time: Typically 7-15 business days from request to funds appearing in your account.

6.3 Refund Method

Refunds will be issued to the original payment method used for purchase. We cannot issue refunds to a different payment method or account.

7. Partial Refunds

In certain situations, we may offer partial refunds at our discretion:

• If you've already used significant portions of the report
• If the issue is minor and can be resolved with a partial refund
• If you request a refund after the 7-day period but have a compelling reason

8. Chargebacks

Chargebacks can result in additional fees and may affect your ability to use our service in the future. We prefer to resolve disputes directly with our customers.

9. Technical Issues

If you experience technical issues accessing your report:

• Check your spam/junk folder for the email
• Verify you used the correct email address
• Try accessing the report from a different device or browser
• Contact support for assistance before requesting a refund

We will do our best to resolve technical issues before processing a refund.

10. Report Errors

If your report contains errors due to:

• Incorrect input data: We can regenerate your report with corrected information at no charge
• System errors: We will regenerate your report or issue a full refund
• Content quality issues: We will review and either improve the report or issue a refund

11. Subscription Cancellations

Note: SoulMirror currently offers one-time purchases only. We do not have subscription plans.

If we introduce subscription services in the future, cancellation policies will be clearly stated and you will be able to cancel at any time.

12. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your purchase is subject to the refund policy in effect at the time of purchase.

13. Questions?

If you have any questions about our refund policy, please don't hesitate to contact us:

• Email: xiaoq8776@gmail.com
• Response Time: Within 24-48 hours
• Website: bjxart.com